What do we collect?
You directly provide us with most of the data we collect. We collect data and process data when you:
- Place an order for any of our products or services.
- Voluntarily contact us via email or phone.
- Use or view our website via your browser’s cookies.
Information we request and hold may include, but is not limited to, the following:
- Your name
- Billing and delivery postal addresses
- Phone and/or fax numbers
- Email addresses
We do not collect any personal information directly via our website.
Should you email us, we only have access to whatever content you choose to disclose, including your email address.
All emails received are stored for the purposes of the matter to which the email relates. The sender’s email address will remain visible to all staff tasked with dealing with the query.
This website uses Google Analytics to monitor website usage and performance. This data is logged anonymously, and IP Addresses are not recorded.
Our website includes a Facebook feed with a Facebook Like button. These buttons work using pieces of code coming from Facebook. This code places cookies on your computer. These social media buttons can store and process certain information, so a personalised advertisement can be shown to you when you browse online.
Please read the Facebook privacy statement (which can change regularly) to understand what they do with your (personal) data which they process using these cookies. The data that is retrieved is anonymised as much as possible. Facebook is located in the United States.
How do we use your information?
We aim only to collect the information necessary for what we do. We aim to comply with the principles of The Data Protection Act 2018.
We collect and process personal data about you in order to:
- To assist with any of your queries.
- Deliver support services
- Manage the services we provide
- Train and manage the employment of our staff who deliver those services or products
- Help investigate any enquiries or complaints you make about our services or products
- Check the quality of services
- For research and planning of new services
How long will we keep your information?
Information from you will be retained until it is no longer needed and/or until the retention period has been reached.
We hold this information only for as long as is required to respond to your query. For customers, we often hold these emails as a record.
Access to your information
You have the right to request a copy of the information that we hold about you. If you would like a copy of your personal information, please contact us at firstname.lastname@example.org
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. We ask that you give us accurate information, and that you tell us as soon as possible if there are any changes, such as a new address.
You have the following rights with respect to your personal data:
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request us for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email email@example.com or phone 043 3346837.
If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the Data Protection Commission.
We do not disclose your personal information to third parties for marketing and advertising purposes.
How safe is your information?
We protect your information using technical and organisational security measures to reduce the risks of loss, misuse, unauthorised access, disclosure and alteration.
Customer information is stored on computers/servers on our premises, which are secured by up-to-date virus protection and Firewalls.
How to contact us
How to make a complaint regarding Data Protection?
If you have completed the internal complaints process and are still not satisfied you may complain to the Data Protection Commission at www.dataprotection.ie
This policy was last updated in May 2022.